Refund Policy

Refund Policy

This Refund Policy outlines the terms and conditions under which refunds will be provided for transactions on the Gola platform. By engaging in transactions on Gola, you agree to abide by this Refund Policy.

  • Refund Eligibility:

    • Refunds are considered on a case-by-case basis and are subject to the specific terms and conditions of each transaction category (e.g., purchases, rentals, donations).

    • Users are encouraged to review the applicable refund terms associated with each transaction category before engaging in transactions.

  • Refund Requests:

    • Users seeking a refund must submit a formal request through the designated channels on the Gola platform.

    • Refund requests must include relevant details and documentation to support the claim.

a. Purchases (Products and Services)

  • Product Quality Issues:

    • Refunds may be considered if the purchased product or service does not meet the stated quality standards or if it arrives damaged.

    • Users must report quality issues or damages within a reasonable timeframe after receiving the product or service.

  • Incorrect Product or Service:

    • Refunds may be provided in cases where the delivered product or service does not match the description provided at the time of purchase.

  • Cancellation:

    • Refunds for cancellations are subject to the cancellation policy outlined by the seller.

b. Peer-to-Peer Rentals

  • Cancellation by Renter:

    • Refunds for rental cancellations may be considered if the rented item does not meet the stated quality standards or if it arrives damaged or was delivered after the rental period has commenced.

    • Renters must communicate cancellations promptly to facilitate a smooth process.

  • Damage or Non-Compliance:

    • Security deposits are refundable upon confirmation of the rented item’s good condition or no dispute raised within the specified timeframe after the rental period concludes.

    • Deductions may occur for damages, late returns, or violations of rental terms.

c. Donations and Crowdfunding

  • Refund Eligibility:

    • Donations are generally non-refundable, but exceptions may be considered on a case-by-case basis.

    • Crowdfunding refunds are subject to the specific terms outlined in the fundraising campaign.

  • Review of Refund Requests:

    • Refund requests will be thoroughly reviewed by the Gola support team.

    • The decision on refunds will be communicated to users through the platform’s designated communication channels.

  • Dispute Resolution:

    • In cases of disputes related to refunds, users may engage in the dispute resolution process outlined in the Gola Terms and Conditions.

For any questions or concerns regarding this Refund Policy, users can contact Gola’s customer support at refund@golaafrica.co.za

Gola reserves the right to modify or update this Refund Policy at any time. Users will be notified of significant changes, and continued use of the Gola platform constitutes acceptance of the modified refund terms.

Effective Date: 2024/01/31

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