vavender.co.za provides an independent online service as well as a paper-based offline service, which enables you to participate in a reverse auction for deals with suppliers of various products and services. These products and services are not provided by vavender.co.za but are instead provided by third parties (the Suppliers) over whom vavender.co.za does not have control. It is your responsibility to satisfy yourself that you wish to obtain any product or service before entering into a contract with a Supplier and vavender.co.za strongly recommends that you read that contract carefully before entering into a contract with the Supplier.
vavender.co.za is not responsible or liable for any loss or damage you may suffer or incur in connection with any product or service you obtain after using this website or our offline service through a council or council-appointed third part, or for any acts, omissions, errors or defaults of any third party in connection with that product or service.
vavender.co.za cannot be held liable for any defect, loss, or damage relating to intrusion into its computer system, or to the presence of a virus, or faults, which may affect certain functions of this website. In view of the particular technical characteristics of the internet, vavender.co.za cannot rule out the possibility of interruption of access to the website due to maintenance, delay in the transfer of information, or a defect in its server. vavender.co.za cannot be held responsible for the loss of this Personal Data as a result of unlawful access to its computers or files.
We are vavender.co.za is operated by Bonolo Solutions a private limited liability company with a registered office at 1644 DRD, Roodepoort, 1724, registered in South Africa, Johannesburg.
References to “we” or “us” means vavender.co.za, a private limited liability company with a registered office at 1644 DRD, Roodepoort, 1724, registered in South Africa, Johannesburg.
“Community Leader” means a co-organizer of the Collective Purchase schemes as mentioned at the top of the Sites.
“Collective Purchase” means a reverse auction in which Suppliers bid to provide services to you (and other participants in the reverse auction) and in which you have the option of purchasing energy from the Supplier that wins the auction;
“Participant” means a (legal) person, whose enrolment on the site is confirmed by vavender.co.za;
“Supplier” means an energy provider offering the product or service in a Collective Purchase scheme.
“Winning Bid” means the bid selected by vavender.co.za on the basis of what vavender.co.za considers to be the best deal for you based on your stated preferences.
Anything expressed to be in “writing” shall include letter, email, and fax correspondence and permissions indicated by electronic submission via the internet.
PERSONAL DATA WE COLLECT
When you visit our websites www.vavender.co.za (the “Sites”), or when you sign up for one of the Collective Purchase schemes on one of the Sites, or if you register through a council or council-appointed third party you may be asked to provide Personal Data including but not limited to your name, address and contact details (your “Personal Data”).
We may also collect information (which may include your Personal Data) about how you use the Sites, and Personal Data relating to your participation in the Collective Purchase schemes along with any Personal Data you provide to us when contacting us via telephone, email, or post in relation to the Collective Purchase schemes.
HOW WE USE YOUR PERSONAL DATA
The Personal Data provided by you is used for the following purposes:
- To administer the Collective Purchase schemes for the Participants;
- To support our services and to further improve and develop them;
- To contact you with your permission via email or post to find out more about your opinion of our services;
- To notify you of important changes or developments to the Sites or in our services;
- To contact you, with your permission, by email, post, or telephone to ask you to participate in the promotion of the scheme.
- To analyze web traffic on our Site so that we can improve the user journey on our site – we use Google Analytics for this, see section 5.3 for more information;
- With your permission, we may use your Personal Data to email, phone (via text message), or post to you information about our other services and products which we think may also be of interest to you. You can withdraw your consent to us contacting you in this way at any time by contacting us using the below contact details, and we will respect your wishes.
EXAMINING AND CORRECTING YOUR PERSONAL DATA
You have the right to examine and correct the Personal Data we store about you and/or to request that it is removed. If you wish to see what Personal Data we hold about you please contact us using the details given below. We will endeavor to amend or update your Personal Data within four weeks of receiving your request.
SHARING YOUR PERSONAL DATA WITH THIRD PARTIES AND MARKETING
Community Leader: We will share your Personal Data with the Community Leader with whom we organize the specific Collective Purchase scheme you register with so that they know who has participated and to enable them to update their contact database with up-to-date contact details.
Marketing from Community Leader: The Community Leader may wish to contact you (via email, text message, or post) to let you know about other services/products they offer which they think may be of interest to you. If you do not wish to receive such marketing communications you can object to this by selecting the appropriate box when you register. If you change your mind after having consented to receive such marketing communications, you can contact the relevant Community Leader at any time to indicate your objection using the contact details in the relevant Collective Purchasing scheme.
Winning Supplier: With your consent, we will also share your Personal Data with the Supplier with the Winning Bid so that they can contact you directly in relation to the Collective Purchase scheme you have chosen to enter into with them.
Other than sharing your Personal Data with the Community Leader and the Supplier with the Winning Bid as described above, vavender.co.za will not share your Personal Data with other third parties unless you have explicitly indicated that you consent to this during the registration process or unless we are obliged to do so by law.
PROTECTING AND SAFEGUARDING YOUR PERSONAL DATA
The Personal Data you provide to us is stored on our servers and we have in place specific technology backup and security measures to protect your Personal Data. vavender.co.za adheres to the guidelines set out by the government of each country in which we operate for the processing and protection of your Personal Data. In line with the South African laws, we have technological and organizational measures in place to prevent unauthorized or unlawful processing of Personal Data and against accidental loss, destruction of, or damage to, Personal Data.
In accordance with the South African laws, we will not transfer your Personal Data to a country or territory outside South Africa unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of the Personal Data.
If you have any questions or if you wish to contact us with any comments or requests you may have about the use of your Personal Data, you can do so by e-mail or by post to our registered office: vavender.co.za 1644 DRD, Roodepoort, 1724. Please provide your first name and last name, address, phone number, and where possible e-mail address in your correspondence.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments.